Delivery & Shipping within the European Union
| Country / Region | Shipping method | Estimated delivery time | Cost | Free shipping over |
|---|---|---|---|---|
| Romania | Standard | 3–5 business days | 25 lei | 700 lei |
| Express | 1–3 business days | 49 lei | — | |
| European Union | Standard | 3–5 business days | 9.90 € | 500 € |
| Express | 1–3 business days | 14.99 € | — | |
| United Kingdom (UK) | Standard | 3–7 business days | 11.90 £ | 500 £ |
| Express | 1–3 business days | 17.90 £ | — |
We depend on courier companies and delays may occur.
- Delivery from Monday to Saturday
- Remote areas (e.g. islands) may require an additional day.
- We do not deliver to P.O. boxes.
We recommend tracking your shipment details to avoid delivery issues.
If you notice any irregularities, please contact our Customer Support.
* Disclaimer: Delivery times are indicative only and do not create any rights. We are not liable for delays beyond our control (e.g. at the shipping partner).
** Disclaimer: In the case of a return, if the total value of the items you keep does not reach the threshold of 500.00 €, the standard delivery cost to your destination will be deducted from your refund.
Orders placed on Timeless Brands are shipped from
our warehouses within the European Union, through our logistics partners
DHL,
UPS, and
FedEx.
We offer fast delivery across all European Union countries, with both
Standard and Express shipping options available.
- Fast delivery throughout the European Union*
- Insured and trackable shipping (Track & Trace)**
- Easy returns and exchanges
As soon as your parcel is collected by the courier, you will receive an email containing
tracking details.
The included link allows you to check the order status and the
estimated delivery date. Please note that tracking updates may take a few hours after the courier picks up the parcel.
Important Information
- After placing your order, it is no longer possible to modify the delivery address or cancel the order, as processing is automatic.
If you notice an error in your delivery information, please contact
Customer Support as soon as possible. - Deliveries are made from Monday to Saturday.
* Disclaimer: Delivery times are indicative. Timeless Brands is not responsible for delays caused by external factors, including issues occurring at our shipping partners.
** Disclaimer: All orders are insured against theft and accidental damage during transit, from dispatch until delivery to the specified address. After delivery is confirmed, the insurance is no longer valid.
The estimated delivery time is 3–7 business days. However, due to the stricter customs regulations introduced after Brexit, please note that delivery may occasionally take slightly longer.
All orders shipped to the United Kingdom are sent under the Delivery Duties Paid (DDP) model — the purchase price you see is the final price, with no additional customs fees or extra import charges.
If, in rare cases, you are charged customs duties or any additional import costs, please contact our
Customer Support.
We will resolve the issue by refunding any unjustified charges.
Orders within the European Union (EU):
All Timeless Brands orders are shipped from the warehouses of our logistics partners located in
Italy, Germany, Spain, and Sweden.
Because shipping is carried out from within the European Union,
no customs duties or additional import charges apply for orders placed from an EU member country.
The price displayed in our online store represents the final price, which includes all legal taxes and the applicable VAT.
Orders to the United Kingdom (UK):
For detailed information regarding deliveries to the United Kingdom, please refer to the
Brexit Notice section.
Once you have received an order confirmation email, it is no longer possible to modify the order or update the delivery details.
Processing is carried out automatically through our logistics partners to ensure fast dispatch of all products.
If you notice an error in your delivery address, please contact our
Customer Support team as soon as possible.
Your parcel is insured*
If the delivery of your order is taking longer than the estimated timeframe, we encourage you to first check the tracking details.
1. Delivery Status: Delivered
If the tracking information shows that your parcel has been delivered, we recommend checking with the people you live with or with neighbours, as they may have received the package on your behalf. If this is not the case, please contact our Customer Support team. We will open an investigation with the courier company. These investigations may take up to two weeks, although the average resolution time is approximately 4 business days.
2. Delivery Status: No updates / error code
If the tracking details have not been updated for several days (5–10) or if an error code appears, we recommend contacting the courier company directly using the details provided in your confirmation email. Our Customer Support team can also open an official investigation. Such investigations may take up to two weeks, with an average resolution time of approximately 3 business days.
3. Delivery Status: Returned to sender
If the tracking details indicate that the parcel has been returned to our logistics partner, please contact our Customer Support team. We will verify the reason for the return and arrange for the reshipment of your order.
Important Information
If the delivery address was entered incorrectly by the customer, Timeless Brands cannot be held responsible for parcels delivered to an incorrect address or lost by the courier.
