Terms & Conditions

1. GENERAL TERMS

1.1. The website www.timelessbrands.ro (hereinafter the “Site”) is owned and operated by S.C. TIMELESS BRANDS CONCEPT S.R.L., a company incorporated under the laws of Romania, having its registered office in Bucharest, Sector 4, Bulevardul Metalurgiei nr. 132, registered with the Trade Register under no. J2025083772000, having VAT Identification Code (CUI): 52819459 (hereinafter the “Operator”, “we”, “us” or “Timeless Brands”).

1.2. These Terms and Conditions (the “Terms”) govern, among other things, the rights and obligations arising from the use of the Site and from the performance of any sales contract (hereinafter the “Contract” or the “Sales Contract”) concluded between the Operator and the customer (hereinafter the “Customer” or the “Buyer”) through the Site.
By accessing or using this Site, you agree to be bound by these Terms.

1.3. Your access to and use of the Site is governed by the applicable law, these Terms, and any additional policies, documents or conditions referenced herein and available on the Site (such as the Privacy Policy, Cookie Policy, Shipping & Returns Policy, etc.).

Please read these Terms carefully. If you do not agree to them, you must not use our Site. By continuing to browse or use the Site, you confirm that you accept these Terms in full.

1.4. By placing an order and concluding a Sales Contract, the Buyer declares that they have read, understood and accepted all Terms in force and displayed on the Site at the time of placing the order.

1.5. These Terms apply to all contractual relationships between the parties arising from browsing, ordering and purchasing products through the Site.

1.6. In order to place an order on www.timelessbrands.ro, the Buyer must be at least 16 years old.

1.7. The Buyer may not purchase products from this Site for resale purposes, but exclusively for personal, non-commercial use.

2. ORDERS / SALES CONTRACT

2.1. Our offer

The display of products on www.timelessbrands.ro for purchase by an indefinite number of users does notconstitute a legal offer within the meaning of Article 1.188 of the Romanian Civil Code.
The information, details and delivery conditions (including prices) displayed on the Site for each product represent an invitation to treat and not a binding offer.

2.2. Placing an order

Only products currently available in our stock at the time of accessing the Site can be viewed and ordered. Products are shown by brand, code, colour and size. Several filters are available to help you refine your selection.

Each product page includes:

  • a description and main characteristics;

  • available colours and sizes;

  • presentation images.

A size guide is also available to assist you in choosing the right size before placing an order. Please note that, depending on your device and screen resolution, there may be slight differences between the actual colour of products and the colours displayed on your screen. If the products received do not meet your expectations, please refer to the Returnssection.

To place an order, the user selects the desired products and clicks “Add to cart”. This operation is repeated for each product. After adding a product, a mini-cart or cart page will display your current order summary: selected products, individual prices, any additional charges (if applicable) and the total order value.

Prices displayed on the Site include VAT (21%) and delivery costs, unless otherwise stated.

If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. We are under no obligation to sell any product at an incorrect (lower) price.

All information you provide when placing an order must be true, current and accurate.

By confirming the order and clicking “Place order” / “Finalizează comanda”, you acknowledge your obligation to pay the total order amount, including any delivery costs, as clearly indicated before you confirm the order.
This confirmation constitutes a binding offer by the Buyer to the Operator to conclude a Sales Contract under these Terms and the details of the order.

2.3. Conclusion of the Sales Contract

The Operator may accept the Buyer’s offer if it complies with these Terms. In certain situations, the Operator may refuse an order and will inform the Buyer of the reason, such as (by way of example only):

  • the data provided by the Buyer are incomplete, inaccurate or prevent proper delivery of the goods;

  • payment could not be authorized;

  • the products ordered are no longer in stock; or

  • any other reasons not attributable to the Operator.

The Sales Contract is deemed concluded at the moment the Operator expressly accepts the order. We may notify you of acceptance by sending an order confirmation email to the address provided during checkout.

The confirmation email will include details of the order: product quantities, order value, selected delivery and payment method, personal data, delivery address, billing address and any other relevant information.

We may refuse an order, upon prior notice, without any subsequent obligation for either party and without either party being entitled to claim damages from the other, if:

  • the card-issuing bank does not authorise the transaction in the case of online card payments;

  • the information provided by the Buyer is incomplete or incorrect;

  • the ordered products are no longer available in our stock; or

  • for any other reasons not attributable to the Operator.

Any costs incurred by the Buyer in connection with concluding the Sales Contract via distance communication means (e.g. internet connection) shall be borne by the Buyer.

Without prejudice to the Buyer’s statutory right of withdrawal, the Buyer may cancel an order before receiving our order acceptance or before the products are dispatched. In such case, the Operator will refund any amounts paid when placing the order (if the order was paid by electronic means).

3. PAYMENT

Orders placed on www.timelessbrands.ro can be paid using the following methods:

(1) Online card payment

Online card payments are processed securely by our payment partner STRIPE, an authorised payment institution certified under PCI DSS (Payment Card Industry Data Security Standard).

We accept Visa, Visa Electron, Mastercard and Maestro cards issued by banks in Romania or in the European Union.

Your card details are processed exclusively by Stripe. Timeless Brands does not have access to, does not store and does not process your card data.

(2) Bank transfer (wire transfer)

You may choose bank transfer at checkout.
After submitting your order, you will receive a pro forma invoice and payment details by email.

Once your payment has been confirmed in our bank account, your order will be processed and shipped as soon as possible.

Payment details – RON account

  • Beneficiary: S.C. TIMELESS BRANDS CONCEPT S.R.L.
  • CUI: 52819459
  • Bank: Banca Transilvania
  • IBAN: RO04BTRLRONCRT0DB4423201
  • Currency: RON
  • SWIFT/BIC: BTRLRO22
  • Registered office: Bulevardul Metalurgiei nr. 132, Sector 4, Bucharest, Romania

Payment details – EUR account

  • Beneficiary: S.C. TIMELESS BRANDS CONCEPT S.R.L.
  • CUI: 52819459
  • Bank: Banca Transilvania
  • IBAN: RO48BTRLEURCRT0DB4423201
  • Currency: EUR
  • SWIFT/BIC: BTRLRO22
  • Registered office: Bulevardul Metalurgiei nr. 132, Sector 4, Bucharest, Romania

Please indicate your order number in the payment reference (e.g. #TB1024) to ensure fast processing.

For more details, please refer to our Payment Methods page.

4. DELIVERY METHODS & SHIPPING

S.C. TIMELESS BRANDS CONCEPT S.R.L. (the “Operator”) delivers orders via selected courier partners, chosen according to destination, order value and estimated delivery times.

We ship:

  • within Romania; and
  • to European Union member states,

under safe conditions, using dedicated packaging designed to protect premium products.

Shipping costs are displayed at checkout and may vary based on the delivery address and the total order value.
During promotional campaigns, free shipping may be offered subject to the conditions displayed on the Site.

Return shipping costs are generally borne by the Buyer, except where otherwise provided in our Returns Policy (e.g. free returns within the first 2 days from delivery).

4.1. Delivery times

We endeavour to dispatch the products as quickly as possible, in line with our logistics flow and the quality checks carried out prior to shipment.

Average delivery times are:

  • 2–5 business days within Romania;
  • 3–7 business days for international deliveries within the EU.

Lead times may vary depending on product availability, peak periods (promotions, holidays), or courier service conditions.

You will be notified by email when your order has been dispatched, together with the tracking number (AWB) provided by the courier.

4.2. Shipment, delivery and acceptance

Upon delivery, the Buyer must check the condition of the parcel and packaging and notify the courier of any visible damage.
By signing the delivery note, you acknowledge that the products were received in good condition, unless otherwise stated on the delivery document.

Any complaints regarding defects or damage to the goods must be reported to the Operator within 24 hours of receipt. The Operator cannot be held liable for damages to products incurred during transport, unless the Buyer informs the Operator of such damages at the time of delivery or within the above-mentioned period.

From the time of delivery, all risk in the products passes to the Buyer.

5. RIGHT OF WITHDRAWAL / RETURNS

5.1. Statutory right of withdrawal – O.U.G. no. 34/2014

We want every Timeless Brands product to fully meet your expectations. If, for any reason, you are not satisfied, you have the right to return products purchased online within 14 calendar days from the date you received your order, in accordance with Romanian Emergency Ordinance no. 34/2014 on consumer rights in distance contracts.

In line with Articles 9 and 11 of O.U.G. 34/2014:

Unless the trader has offered to collect the goods himself, the consumer returns the goods or hands them over to the trader or to a person authorized by the trader to receive the goods, without undue delay and in any case no later than 14 days from the day on which he has communicated his decision to withdraw from the contract.

The right of withdrawal applies only to consumers (natural persons). Legal entities (companies) do not benefit from this statutory right.

5.2. Notification procedure

To exercise your right of withdrawal, please notify us by email at: support@timelessbrands.ro

Your message should include:

  • customer identification details (full name, phone number, IBAN, account holder name);
  • order number and the product(s) you wish to return;
  • reason for return (optional but helpful for us to improve our services).

You may also complete the online Return Form available on our Site.
The online form is for guidance only; under the law, a return can be notified through any means of communication (e-mail, post, etc.) as long as it clearly expresses your decision to withdraw.

5.3. Return conditions

Products must be returned:

  • in the same condition as received, without signs of wear or damage;
  • in the original packaging, with all tags and labels attached;
  • with all accessories included (boxes, dust bags, brand cards, instructions, certificates).

In accordance with Article 14(3) of O.U.G. 34/2014, the consumer is responsible for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

If a returned product shows signs of wear, damage or use that reduces its value, the Operator reserves the right to deduct a proportional amount from the refund.

5.4. Refunds

S.C. TIMELESS BRANDS CONCEPT S.R.L. undertakes to refund all amounts paid for the returned products within 14 calendar days from the date on which we are informed of your decision to withdraw, but not before we have either received the products or received proof that they have been sent back.

Refunds will typically be made using the same payment method used for the original transaction, unless you expressly request another method (e.g. bank transfer).

In all cases, refunds will be issued without additional costs for the customer, except as provided under these Terms.
We may withhold the refund until we have received the goods or until you have supplied evidence of having sent back the goods, whichever is the earliest.

5.5. Return shipping costs

Unless we expressly offer free returns, the customer bears the direct costs of sending the products back to us, as provided by O.U.G. 34/2014.

At Timeless Brands:

  • Returns are free if initiated within 2 calendar days from the receipt of the parcel;
  • Returns initiated between days 3 and 14 are at the customer’s expense. The cost may be deducted from the refund amount or offset against a future order.

The refunded amount will include all amounts paid for the returned products, excluding the initial shipping costs (if any).

All products eligible for refund must be returned in perfect condition, without visible signs of wear or use.

5.6. Return address

The exact return address will be communicated by email once your return request has been approved, depending on the logistics centre handling your order.

For any questions, please contact us at: support@timelessbrands.ro

6. PRODUCT WARRANTY

All products sold by the Operator are covered by warranty conditions in accordance with applicable laws and the Operator’s commercial policy.

The rights and obligations of the parties regarding warranty for hidden defects and lack of conformity are governed by the legislation in force.

The products sold on www.timelessbrands.ro are not items of long-term use within the meaning of Romanian Law no. 449/2003 on the sale of goods and associated guarantees, and therefore are not subject to its full regime concerning long-term consumer goods.

For products purchased via the Site, the Operator offers a 30-day warranty period from the date of purchase.
If a lack of conformity or defect is found within this period, the Operator undertakes to replace the product with a new one or to refund the amounts paid by the Buyer, unless such remedy is disproportionate in relation to the lack of conformity. The statutory warranty for lack of conformity and hidden defects is effectively limited to this 30-day commercial warranty.

The warranty applies provided that the products are used according to their intended purpose and in compliance with the care instructions indicated on the labels and/or on the Site.

This commercial warranty does not affect your rights as a consumer under applicable Romanian and EU consumer protection laws.

Warranty conditions:

6.a. Defects, their nature and cause shall be determined by the Operator’s representative at the point of sale or designated service/inspection point.

The remedy of defects, replacement of products that cannot be repaired or refund of the purchase price (where repair or replacement is not possible) shall be carried out by the seller.

6.b. The warranty becomes void in cases including, but not limited to:

  • improper use, installation, handling or maintenance contrary to the provided instructions;

  • abusive use or change of the product’s intended use;

  • unauthorised interventions or repairs;

  • loss or damage of the warranty certificate.

6.c. To claim warranty service within the warranty period, you must present:

  • the original warranty certificate (where applicable);

  • a copy of the invoice and receipt or proof of payment (bank order, etc.).

Loss of the warranty certificate and proof of purchase may result in loss of warranty.

6.d. When requesting warranty service, the product must be presented together with all its accessories and, where possible, in the original packaging (this is not a mandatory condition, but recommended).

Corrective actions under the warranty will be performed within 15 days from the date the defect is established by the Operator’s representative.

7. PERSONAL DATA PROTECTION

Your activity on this Site may involve the processing of your personal data.
For details on how and why we process your personal data, as well as your rights in relation to such processing, please refer to our Privacy Policy and Cookie Policy.

S.C. TIMELESS BRANDS CONCEPT S.R.L. complies with applicable data protection and privacy laws. We undertake not to disclose your personal data to third parties and to use it solely for:

  • managing our relationship with you as a customer;

  • processing your orders;

  • communicating information about the operation of the Site, our offers and company policy.

www.timelessbrands.ro and S.C. TIMELESS BRANDS CONCEPT S.R.L. do not encourage spam and do not sell, rent or trade your email address or other contact data to third parties.

Any user who has provided their email address on the Site may request its deletion from our database at any time by sending a written request by email to support@timelessbrands.ro.

8. OTHER PROVISIONS

8.1. Newsletter subscription

Newsletter subscription and unsubscription are free and voluntary. By subscribing, you agree to receive communications from us regarding new arrivals, collections, campaigns and promotions.

We will use the email address provided for this purpose. You may unsubscribe at any time by following the instructions in each newsletter email.

8.2. Notifications and communication

We may contact you by post, email, SMS, push notifications, phone or by posting notices on the Site.

All notifications addressed to us must be sent by email to: support@timelessbrands.ro.

By using our Site, you agree that communication with us will be primarily electronic. For contractual purposes, you agree to this form of communication and acknowledge that all contracts, notices, information and other communications provided electronically satisfy any legal requirement that such communications be in writing, unless applicable law requires another form.

If you have any questions or complaints regarding these Terms, or any product or service of the Operator, please contact us at: support@timelessbrands.ro.

8.3. Intellectual property rights

The content and design of the Site, including but not limited to images, graphics, symbols, text, databases and software, are the property of the Operator and are protected by copyright and related rights.

Any use of the Site’s content without the prior written consent of the Operator is strictly prohibited and may result in civil and/or criminal liability.

All software used on this Site is the property of the Operator or its licensors and is protected by copyright laws.
Any reproduction, modification, distribution, transmission, republication, display or performance of the content or software without our prior written consent is prohibited.

8.4. Permitted use of the Site

We grant you a limited, non-exclusive and non-transferable right to access and use the Site for personal, non-commercial purposes.

By accessing the Site, you agree to use it only for lawful purposes and in accordance with these Terms.

You may not modify, copy, distribute, transmit, display, publish, reproduce, license, create derivative works from, transfer or sell any information, software, products or services obtained from or through this Site.

The following activities are prohibited, without limitation:

  • collecting product listings, descriptions or prices;

  • any derivative use of the Site or its content;

  • downloading or copying information for the benefit of another business;

  • using data mining, robots or similar data gathering and extraction tools.

You must not misuse the Site by knowingly introducing viruses or other malicious or technologically harmful material, attempting to gain unauthorised access to the Site, or engaging in cracking, hacking or denial-of-service attacks.

We reserve the right to immediately block access to the Site and close the account of any user who breaches these provisions or any other provision of these Terms.

8.5. Third-party websites and links

The Site may contain links to websites of third parties. These links are provided for information only.
By accessing third-party sites, you are responsible for complying with the terms and conditions governing those sites.

We are not responsible for any damage or loss caused by your use of or reliance on third-party sites. Accessing such sites is at your own risk.

8.6. Linking to our Site

You may create a hyperlink to our Site from another website without our prior written consent, subject to the following conditions:

  • the link does not create a frame or other browser environment around the content of our Site;

  • the link does not imply our endorsement of any products or services on your site;

  • the link does not use any of our trademarks without our permission;

  • the link is not placed on a site with illegal, offensive, defamatory, obscene or otherwise inappropriate content, or content which, in our sole opinion, may harm our reputation or interests;

  • the link does not misrepresent us, our group companies, partners or our/their products and services in a false, misleading, derogatory or offensive manner.

You are solely responsible for the website on which you include a link to our Site and for any impression or representation created about us.

We reserve the right to request at any time, at our sole discretion, the removal of any link to our Site. Upon receiving such request, you must remove the link within 3 (three) days and you must not create any further link to our Site.

8.7. Liability

To the fullest extent permitted by applicable law, any liability (whether in contract, tort or otherwise) arising out of or in connection with your access to or use of our Site or any linked website is excluded.

This exclusion applies, without limitation, to:

  • losses caused by unavailability of the Site or technical defects of the Site;

  • loss of data;

  • losses caused by denial-of-service attacks, viruses or other technologically harmful material;

  • loss of revenue, profit or anticipated savings;

  • losses arising from circumstances beyond our reasonable control;

  • losses that are not reasonably foreseeable.

The Operator cannot be held liable for any damage of any kind that the Buyer or any third party may suffer as a result of the Operator’s performance of any of its obligations under the Contract or for damages resulting from the use of the products after delivery, including, in particular, loss or destruction of the products.

8.8. Liability that cannot be excluded

Nothing in these Terms excludes or limits liability for:

  • losses or damages caused by fraud, intentional wrongdoing or wilful misconduct;

  • any liability which cannot be excluded or limited under applicable consumer protection or product liability laws;

  • any other liability that cannot be excluded or limited under applicable law.

8.9. Language

The Site www.timelessbrands.ro is available in Romanian and English.

The language of the sales contract and official correspondence is Romanian, with English translations made available for information purposes.

8.10. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be modified and interpreted to achieve the objectives of the original provision to the maximum extent permitted by law. The remaining provisions shall continue in full force and effect.

8.11. Assignment

Unless otherwise provided by law, you may not transfer, assign or otherwise dispose of any of your rights or obligations under these Terms (including payment obligations) without our prior written consent.

We may at any time transfer, assign, subcontract or otherwise dispose of the operation of the Site (or any part of it) or any of our rights or obligations, without your prior consent. Such transfer will not release us from our obligations towards you; any assignee will become co-debtor in relation to such obligations.

8.12. Changes to the Terms and to the Site

The Operator may amend these Terms at any time, without prior notice. The Buyer is responsible for reviewing the Terms on each visit to the Site and before placing any order. The Buyer cannot invoke ignorance of the Terms in the event of breach.

Unless otherwise required by law, we are under no obligation to update the information on our Site. We reserve the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, the Site and/or any information, materials, products or services available through it.

9. DISPUTES

Any dispute arising between S.C. TIMELESS BRANDS CONCEPT S.R.L. and its customers will be first attempted to be resolved amicably.

If an amicable solution cannot be reached, the dispute will be submitted to the competent courts at the Operator’s registered office, in accordance with Romanian law.

Return shipping costs for products sent back to S.C. TIMELESS BRANDS CONCEPT S.R.L. are borne by the customer, except where otherwise provided in these Terms or in the applicable law.

Exceptions to returns include (without limitation):

  • products purchased by legal entities;

  • products brought in on special order (not regularly held in stock);

  • consumable products, where applicable.

If you experience any issue regarding an order that cannot be resolved by email or with the person you are in contact with, you may request additional support by phone at +40 743 221 444 or by email at support@timelessbrands.ro.