FREE SHIPPING ON ORDERS OVER €500
Return & Refund Policy
România
Enjoy trying your purchases in the comfort of your home. Shop with confidence knowing that our return policy is clear, simple, and secure.
- Return period: 14 calendar days from the date you receive your order.
- The return shipment must be initiated within 14 days. Transit time is not included in this period.
- Return shipping is free if the parcel is sent within 2 days of receiving your order.
- To start a return, please purchase a return label and schedule a pick-up or drop-off at a partner location,
or request one from us.
If you meet the 2-day deadline, the label will be issued free of charge.
Otherwise, the cost of the return label will be deducted from your refund.
Return Conditions:
- Items must be returned in the condition in which they were received — unused, undamaged, and with all original Timeless Brands packaging and tags.
- Original packaging (boxes, protective bags, tags, cards) is considered part of the product and must be included in the return.
- Footwear must be tried on only on clean or carpeted surfaces until you decide to keep the item.
- Swimwear must be tried on over underwear.
- Please return all items from the same order in a single parcel to ensure fast and accurate processing.
Important Information:
We reserve the right to refuse returns if the product shows signs of wear, damage, or alteration compared to its original condition.
In such cases, the refund may be refused or adjusted accordingly.
Items that do not meet our return requirements may be shipped back to the customer at the customer’s expense.
*Returns are processed within 5–7 business days from the moment the parcel is received at our warehouse.
*For additional assistance, please contact us at
support@timelessbrands.ro.
European Union (EU)
Enjoy trying your purchases in the comfort of your home, no matter where you are located in the European Union.
Our return policy is clear and straightforward — no exchanges, only returns for refund or store credit.
- Return period: 14 calendar days from the date you receive your parcel.
- The return shipment must be initiated within 14 days of receiving your order. Transit time is not included in this period.
- Purchase a return shipping label and schedule a pick-up or drop-off at a partner location, or request one from us at a preferential rate.
- Return shipping costs are the responsibility of the customer.
Return Conditions:
- Items must be returned new, unused, and in the same condition in which they were received, without signs of wear or damage.
- Original packaging (boxes, protective bags, brand tags, authenticity cards) is considered part of the product and must be returned as well.
- Footwear must be tried on only on clean or carpeted surfaces until you decide to keep the product.
- Swimwear must be tried on over underwear, following hygiene standards.
- Personalized or custom-made items cannot be returned.
- Please return all items from the same order in one single parcel for efficient processing.
Important Information:
We reserve the right to refuse a return if the item shows signs of use, odors, damage, or alterations from its original condition.
In such cases, the refund may be refused or adjusted accordingly.
Items that do not comply with our return conditions may be shipped back to the customer at the customer’s expense.
For orders delivered outside the European Union, any customs duties, VAT, or local taxes paid at delivery cannot be refunded by Timeless Brands.
In some cases, you may request reimbursement of these fees directly from local authorities.
*International returns are processed within 7–10 business days from the moment the parcel is received at our warehouse.
*For assistance or to request a return label, please contact us at
support@timelessbrands.ro.
I WANT TO RETURN (REFUND)
Returns in Romania
- Returns can be made within 14 calendar days from the date you receive your order.
- If you send the return parcel within 2 days of delivery, return shipping is free of charge.
- You will be notified by email as soon as your return has been processed in our warehouse (usually within 5–7 business days after arrival).
- You can track the status of your return using the tracking number provided when the parcel was shipped.
The return process is quick and easy:
- Step 1: Go to the “Return Request” section on our website and complete the form with your order number and email address.
Select the item(s) you wish to return. - Step 2: After submitting your request, you will receive a confirmation email with return instructions and, if applicable, a return shipping label.
If the request is made within the first 2 days, the label will be issued free of charge.
For returns made between days 3–14, return shipping costs are the responsibility of the customer. - Step 3: Hand the parcel to the courier or drop it off at the designated location.
Please ensure you include the return form and the shipping document inside the parcel.
Important Information:
The customer is responsible for the return shipment until it is received by the Timeless Brands warehouse.
If the parcel does not arrive at our facility, the refund cannot be processed.
If a return takes more than 30 days to reach the warehouse, the refund will be issued in the form of store credit.
If, after returning one or more items, the total value of the items kept falls below €500 (the threshold for free shipping), the standard delivery cost will be deducted from the refund amount.
*Returns are processed within 5–7 business days after the parcel is received at our warehouse.
*For any questions regarding returns, you can contact us at
support@timelessbrands.ro.
Returns in the European Union (EU)
- Returns can be made within 14 calendar days from the date you receive your order.
- Return shipping costs are the responsibility of the customer.
- You will be notified by email once your return has been processed in our warehouse, typically within 5–7 business days after arrival.
- You can track the status of your parcel using the tracking number provided by the courier service to confirm successful delivery.
The return process is simple and fast:
- Step 1: Visit the “Return Request” section on our website and complete the form with your order number and email address.
Select the items you wish to return and provide the reason for your request. - Step 2: After submitting the request, you will receive return instructions by email and, if applicable, a return label at a preferential rate.
You may choose between dropping off the parcel at a local partner point or scheduling a courier pick-up. - Step 3: Hand the parcel to the selected courier service (drop-off or pick-up).
Please include the invoice or shipping document that accompanied your order inside the parcel.
Important Information:
The customer is responsible for the return shipment until it is received by the Timeless Brands warehouse.
If the parcel does not arrive at the designated location, the refund cannot be processed.
If a return takes more than 30 days to reach our warehouse, the refund will be issued in the form of store credit.
If, after the return is processed, the total value of the items you keep falls below €500 (the threshold for free shipping), the standard delivery cost will be deducted from the refund amount.
*EU returns are processed within 5–7 business days after the parcel is received at our warehouse.
*For questions or assistance regarding your return, please contact us at
support@timelessbrands.ro.
Returns in the United Kingdom (UK)
- Returns can be made within 14 calendar days from the date you receive your order.
- You will be notified by email once your return has arrived and been processed in our warehouse (typically within 5–7 business days of receipt).
- You can check the delivery status of your return at any time using the tracking number provided by your chosen courier.
The return process is quick and straightforward:
- Step 1: Visit the “Return Request” section on our website and complete the form with your order number and email address.
Select the item(s) you wish to return. - Step 2: Prepare your parcel for shipment.
Place the items and the packing slip (delivery document) inside the box.
Drop off the parcel at your nearest drop-off location or send it via a local courier service — these options are often the most cost-effective.
Please ensure your chosen shipping method includes tracking. - Step 3: Send the parcel to the return address provided in the confirmation email once your return request has been submitted.
Important Information:
The customer is responsible for the return shipment until it is received at the Timeless Brands warehouse.
If the parcel does not arrive at the designated location, the refund cannot be processed.
If a return takes more than 30 days to reach our warehouse, the refund will be issued in the form of store credit.
If, after the return is processed, the total value of the items you keep falls below £500 (the free-shipping threshold), the standard delivery fee will be deducted from the refund amount.
*UK returns are processed within 5–7 business days after the parcel is received at our warehouse.
*To request the return address or for additional assistance, please contact us at
support@timelessbrands.ro.
RECEIVING A REFUND
RECEIVING A REFUND
All Timeless Brands products undergo a rigorous quality control process before being shipped.
Items are considered faulty only if they are damaged upon receipt or if a manufacturing defect appears within six months from the date of purchase.
Please note that products showing signs of normal wear and tear are not considered defective.
Incorrect Item:
If you received an item that is different from what you ordered, please contact the Timeless Brands Customer Care team and provide a clear photo of the item received as well as the labels on the packaging.
We will cover the full return shipping cost and replace the incorrect item with the correct one at no additional charge.
Faulty Item:
If you received a faulty item or if a manufacturing issue is detected, please contact us immediately at
support@timelessbrands.ro and include a clear photo showing the defect.
Whenever possible, we will offer to repair the item.
If you prefer a replacement, this can be provided only with the same model and size, subject to availability.
If the product cannot be repaired or replaced, you will receive a full refund of the purchase value.
*Decorative laces featured on certain models (e.g., loafers, driving shoes) are intended solely for aesthetic purposes and are not designed for size adjustment.
*For any inquiries regarding faulty or incorrectly shipped items, please contact our team at
support@timelessbrands.ro.
Incorrect or Faulty Products
Returning incorrect / faulty goods
All Timeless Brands products undergo a rigorous quality control process before being dispatched.
Items are considered faulty only if they are damaged upon arrival or if a manufacturing defect appears within six months from the date of purchase.
Please note that items showing signs of normal wear and tear are not classified as faulty.
Incorrect Item:
If you have received an item that differs from the one you ordered, please contact the Timeless Brands Customer Care team and provide a clear photo of the item received and the labels on the packaging.
We will fully cover the return shipping costs and replace the incorrect item with the correct one at no additional charge.
Faulty Item:
If you received a faulty item or if a manufacturing issue is detected, please contact us immediately at
support@timelessbrands.ro and include a clear photo showing the defect.
Whenever possible, we will offer to repair the item.
If you prefer a replacement, it can be provided only for the same model and size, subject to stock availability.
If the item cannot be repaired or replaced, you will receive a full refund of the purchase value.
*Decorative laces featured on certain models (e.g., loafers, driving shoes) serve an aesthetic purpose only and are not designed for size adjustment.
*For any enquiries related to faulty or incorrectly shipped items, please contact our team at
support@timelessbrands.ro.
